Often, when trying to turn them on, I get the message that the internet connection has been lost but all the other 8 devices in the house remain connected. My sky box loses internet connection on a daily basis. Links on this page to other sites may not work and contact information may be inaccurate. Added to that is the fact I shoudl just be able to rescan for WiFi networks and just click on the one I want to join (which it should do withou further prompts if I've already saved the password for that network). I have fixed the IP address of the Q box to avoid clashes but to no avail. Still having problems? Please can someone help us urgently as we need to be able to access the internet on the TV to help with home schooling during this time. I invariably have the subtitles on because of my poor hearing. I accept that not every Sky Q user connected via WiFi is reporting this so it's not something that's fundamentally broken with Sky Q but Sky need to investigate this with an open mind and not with the attitude that it's just an end user local WiFi issue. @NickF Totally agree, this is a Sky issue, we have lots of other devices that don’t disconnect in this way. My sky broadband Q hub box shows green lights for power and wireless but not for internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi There is a well known issue between Bt home hubs and sky Q. I'm having the same issues as yourself and I am fed up of having to reset networks almost daily on the main box then the mini boxes. Really fed up having to add the WiFi password back in. Sky need to acknowledge this issue - instead they just blame it on your WiFi. Set up your own Sky+HD box and connect it to a broadband hub or router with this simple guide. Forum Member. Does anyone have any ideas what or who could have disconnected my broadband? Turn the WiFi back on and reconnect to the main box. Check for ventilation issues with your box, ensure you don’t stack the box on top of other devices, or have the box on carpet or other heat-insulating materials and make sure it is away from heat sources. at the top of the remote, if the LED light doesn’t flash there is most likely an issue and you should call us on 0800 433 7963. From connecting your devices to protecting your family online. Does your router support IP-MAC binding? This is still doing my head in, is there a quick fix? If your Sky Q or Sky Q Mini boxes have lost their connection to the internet, or you’re seeing a connection or broadband related error message on your box, these troubleshooting steps will fix your problem. Registered in England. As mentioned above, the Sky Q needs a strong, constant internet connection to be able to provide its services. Turn on the WiFi on your Sky Q box and connect to the new WiFi network. The content on this page may be out-of-date or have been superseded by newer information. What do Sky recommend that I do next? The Sky Q box is a mix of all types of media and content that bridges the gap between new and traditional media putting everything together on one platform for you to enjoy. e.g. We’ve put together this guide to help you find the root cause of the issue and fix your internet connection. Already had my broadband checked and it’s fine, all other devices work fine, just the sky box! If you are not with Sky talk you can find a number at the bottom of the link below under " Need more help ". No, my box has never been connected before. it's worth noting that it might be helpful to reboot your router too whilst the Q box is unplugged. Is it a sales ploy? Instead you have to run through the whole WiFi setup routine from scratch. flipflop Posts: 69. It disconnects between 10-20 times a day and as far as I know for no good reason. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Yes, my box has been connected before. https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic, I gone through all of the tests numerous times yet still nothing, I have gone through all of the diagnostics to find and solve the problem numerous times but nothing has changed on every occasion. What to do when your Sky Q box keeps losing internet connection, The links on the website are in affiliation with Amazon Associates worldwide, TP-Link TL-WA850RE N300 Wi-Fi Range Booster, sky q box keeps losing internet connection, sky q box keeps losing internet connection 2019, there has been a problem finding your Sky Q box on the network. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Connection between sky q box and broadband has been disconnected so cannot view 'catch up' 'sky store' 'apps' etc... tried to solve problem by going into settings > network connection > connect to WiFi from another broadband provider but our WiFi network does not come up on the list. Just to add - my ISP is Zen and I use a TP-Link Archer VR900 router, it is NOT this equipment or ISP at fault though, the problem only affects my Sky Q box. How is it connected to the internet? We haven't had any issues with our BT broadband connection with sky until yesterday when it suddenly disconnected and now won't reconnect. Used the phone as suggested but the noise margin did not drop , seems a bit higher now though. Disconnect the on demand connector from your Sky box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How to fix your Sky Q box internet connectivity Turn off your WiFi on the main Sky Q box. As usually the box will just reconnect. Introducing the Soap Scoop podcast! If you are using a wireless connection and your streaming box has a WPS button, but your router does not, here is how to connect Sky HD box to WiFi without WPS. I've checked the wi-fi signal (8.8) right next to the box on a laptop. The lines are open 7am -11pm, with the best times to call are early in the morning and after 8pm. All Rights Reserved. Unplug your box at the mains and plug it in again. Create a new wifi network with your router, if you don’t know how to do this then please contact us on 0800 433 7963. You will need to call Sky and report this, if you are with Sky talk dial 150 and ignore the messages and wait for the options and listen for the one that says either " Anything else " or " Everything else ". Hi @Quoman7 , thanks for the suggestion, I'm with TalkTalk.. If you want to watch all your favourites, it’s essential that we find out what is the cause of your problems and how to rectify them. So I wouldn't hold out any hope of them investigating it seriously (or even just doing a software update so the Q box auto-reconnected to the previously-configured WiFi - which most devices in the last 20 years have been capable of...), Your only real choice is to hard wire it and run an Ethernet cable from your router to the Q box. Try turning off both your Sky Q box and your router at the plug for 30 seconds. There are many reasons why your Sky Q system might keep losing its internet connection from your internet not being strong enough to a malfunction with the box itself. Have you got an IP address conflict (ie two devices on your wifi network using the same IP address)? Digi Helpdesk provides fast technical support when you need it most. I have several other devices on my 2Ghz Wifi, most further away from the router than my Sky Q box (which less than 4m and has LoS to my router), they never drop off my WiFi - only my Sky Q box does. I got Sky Broadband Max a couple of weeks ago and have been having real problems. Sky Q has disconnected from BT broadband and won’t reconnect, Re: Sky Q has disconnected from BT broadband and won’t reconnect. Nope, nothing on my router goes into sleep mode. Maybe it has something to do with the microfilter cable but then when I check the manage router section of my wifi it says broadband is disconnected. Wait a few mins Wait a few mins Load up your Sky box. I have multiple devices connected to my router so it seems like a big job assigning static ip's to everything. Sky Broadband keeps disconnecting. I to am getting almost daily disconnections of my Sky Q box from my WiFi and it's such a shoddy set up routine you have to spend several minutes going through the whole set up routine jsut to get t to reconnect. I had the same issue with the Sky Wifi Connect box. We haven't had any issues with our BT broadband connection with sky until yesterday when it suddenly disconnected and now won't reconnect. I generally notice it drops the WiFi overnight but I don't think it's related to the Sky Q box being in standby mode as it has happened a couple of times during the day when the Sky Q box has been on. Connection issue between sky q box and broadband, Re: Connection issue between sky q box and broadband. If your internet isn’t up to scratch then you will be unable to receive the high-quality streams from the box. Possibly it's just a combination of the Sky Q box being quite sensitive to WiFi conditions (although I've seen no evidence of overlapping channel use in my house) and the fact once it drops it just doesn't seem to have a way to try and reconnect itself (not sure if it even tries).
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